SERVICE: Digby's primary focus is on our clients to ensure that their needs are met and that their expectations have been exceeded.
EMPOWERMENT: Each Digby’s team member is individually responsible and has the authority to address and resolve issues that affect client service to achieve and maintain client satisfaction which we interact with on a daily basis
RESPECT: Digby’s culture is one of mutual regard and consideration of people’s dignity, be it our fellow team members or the public with which we interact within daily basis.
VIGILANCE: Digby’s team is always alert and on the lookout for threats to our clients and for opportunities to improve our processes and our service levels.
INTEGRITY: Digby’s performs the duties and always interacts with others honestly and transparently.
COLLABORATION: At Digby’s, we work and succeed as a team.
EDUCATION: Digby's team members receive ongoing training throughout their careers to improve and refine the quality of service that is given to our clients..
Digby’s Detective & Security Agency, Inc. was established in 1979 by Founders Robert L. Digby and Christine Digby. Robert L. Digby was a retired Chicago Police Lieutenant, who led the company until his passing in 2009. Digby’s is now led by the second generation of the Digby family in Lenita Digby Williams as President and Alecia Digby-Lucas as Vice President.
Vetted and accepted by the Federal Government as a GSA Schedule contractor for security services.
Certified as a DBE by the Illinois Universal Certification Program (IL UCP) and by the City of Chicago.
Certified by the Illinois State Police to provide Live-Scan Fingerprint services.
The Illinois Department of Financial & Professional Regulations (IDFPR) has certified Digby’s Academy as a training school for armed and unarmed security personnel. The hallmark of Digby’s is the longevity of our clients, many of whom have been using us to secure their business facilities for over 20 years. Digby’s is the trusted security provider to high-profile corporate clients with sensitive requirements, as well as, many high-profile public venues with high threat target profiles and high customer service level requirements for interactions with the public.